RETURN / EXCHANGE POLICY

Our mission is to provide our enthusiasts with the finest quality merchandise and the highest level of customer service.

While we do not accept returns for merchandise, we will honor a replacement of the same item If you are not completely satisfied with your purchase within 10 days of purchase. Contact our Customer Care Department at aloha@commuter.industries for any replacement needs. We will be happy to answer any questions you may have and work with you to handle your exchange. We can be reached, Monday through Friday, 9:00 am to 5:00 pm PST, excluding holidays.

Damaged/Defective

For items that are damaged or broken, you must contact us within 10 days of receipt of your merchandise. All claims for damages due to transit must be made with the carrier when you receive the merchandise. All original packaging and/or boxes that your merchandise was shipped in must be retained for this claim. Photographs showing the details of damage to packaging and/or products are required to process a damage claim.

Exchange Shipments

All customer exchange shipments to Commuter Industries will be at the cost of the customer. If the customer wishes to exchange merchandise on the order, Commuter Industries will ship out the new order at $0 shipping cost. We recommend all returns to Commuter Industries be shipped using UPS or FedEx. Commuter Industries is not responsible for returned merchandise lost in transit to Commuter Industries.

*Commuter Industries has the right to refuse any incomplete or unauthorized exchange. A 10% restocking fee may also apply to goods or orders that fall outside our required information and/or time lines.

Online Orders

Our Customer Service Representatives will work with you on each of your merchandise requests from start to finish. From an acknowledgement once the order is placed to a follow up confirmation after the order has shipped, we are here to help.

For questions regarding your order, please email us at aloha@commuter.industries.

PAYMENT OPTIONS

All orders are payable in U.S. Dollars.

We accept payment through Square, Google Pay, and Apple Pay.

*Please note that your merchandise will not be sent until payment is received.

Placing an Order

For your convenience, merchandise orders can be placed through our online shop:

https://shop.commuter.industries

Customer Service

If you have any questions regarding your order, please contact our Customer Service group by emailing aloha@commuter.industries. We are available Monday-Friday 9:00 a.m. - 5:00 p.m. PST.

Sales Tax

All applicable sales tax will be charged.

Shipping International

Please know that when shipping internationally additional charges do apply and you are responsible for any applicable duties and taxes. All international orders must be paid in full prior to shipment.

With regards to duties and taxes, the amount due varies depending on many factors and unfortunately cannot be determined prior to shipment. Once the items reach the destination country, you will be contacted with an exact amount due and will have to provide payment prior to delivery.

For the security of our customers, we may ask for additional information to verify legitimacy of the order and billing party.

The total cost of shipping will be charged once we receive the required identification along with your approval of the shipping charges.

Shipping within the Contiguous U.S.

Orders that are complete with in stock merchandise will ship out within three business days (Monday - Friday) from the date it was placed. We do not ship on Saturdays or Sundays and the following observed US holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Expedited Delivery

When requesting expedited delivery (Next Day or 2nd Day Air), we must receive your request prior to 11:00 a.m. PST to ensure that your merchandise will ship the same day.

Expedited delivery is not available for international shipments.

Local Delivery

Local delivery may be selected as a shipping option upon checkout, for a fee, and is available to the following zip codes:

95608, 95821, 95841, 95670, 95864, 95842, 95660, 95628, 95827, 95825, 95621, 95652, 95655, 95610, 95826, 95838, 95815, 95843, 95819, 95662, 95742, 95816, 95817, 95673, 95820, 95661, 95829, 95811, 95840, 95867, 95894, 95830, 95824, 95814, 95678, 95833, 95828, 95818, 95671, 95630, 95834, 95626, 95835, 95747, 95605, 95822, 95823, 95746, 95624, 95836, 95677, 95683, 95765, 95691, 95762, 95831, 95758

Deliveries are made every Monday and Friday of each week, excluding holidays. In the event of a holiday, deliveries will be made on the following business day.

Product Availability

Items shown on the website are subject to availability at the time of order.

Order Acknowledgements

When an order is submitted online, an email confirmation is immediately sent to you at the email address provided.

Lead Time

All in stock merchandise orders that are complete will ship within one business day of receipt. For orders that have the occasional back-ordered item, we will ship a partial order for you within 3 business days, unless otherwise specified.

PRIVACY POLICY

COPYRIGHT © 2004-2022 COMMUTER INDUSTRIES, INC. ALL RIGHTS RESERVED. Any unauthorized use or distribution of the material on this website, including but not limited to text, logos, images, video content, and designs are the sole property of Commuter Industries, Inc. and may not be downloaded, reproduced, copied, projected, modified, edited or used in any way without express written permission from Commuter Industries, Inc.